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Installer Error - Unable to install the WBRM software - MySQL Install Error

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  • Installer Error - Unable to install the WBRM software - MySQL Install Error

    Users reported that when they try to install the WBRM and checked the MySQL as Enabled, when they press the Test Connection button, the installer kicks to a "Installation Failure".
    We found out that the file of: my.ini had double entries in the

    character_set_client=utf8
    character_set_client=utf8
    character_set_server=utf8

    Because of the Double/Repeat lines, the installer (or even the utility - if you skip the MySQL installation and enable it later in the configuration Tab), the connection fails with weired error msg:


    Click image for larger version

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    Connection faile. String cannot be of zero length.
    Parameter name: oldValue

    The resolve:

    Open the my.ini file and delete the Double entry, keeping just one entry.
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