Announcement

Collapse
No announcement yet.

Installer Error - Unable to install the WBRM software

Collapse
This topic is closed.
X
This is a sticky topic.
X
X
  • Filter
  • Time
  • Show
Clear All
new posts

  • Installer Error - Unable to install the WBRM software

    During an installation of the WBRM software, you may encounter the following error (or similar):

    HTML Code:
    Error -2147217865: failed to drop SQL database:
    WBRMBackupScheduler, error details: Cannot drop the
    database'WBRMBackupScheduler', because it does not
    exists or you do not have permission.
    Click image for larger version

Name:	Error-On-Installer-1.jpg
Views:	1
Size:	21.3 KB
ID:	30



    This problem can be attributed to two situations:

    1. Complex password:
    The problem is related to the password.
    The password you may have for the 'sa' user or the 'serveradmin' user may contain wildcard symbols such as * or (") or (') or apostrophe that is unfortunatly being
    recognized as an open 'tick' for a string.
    That causes the Hashing process to break and then you get the error msg you see above.

    Solution:
    Change the password to be without the apostrophe symbol.
    First test it by using a simple test password (only for testing of that moment and you are encouraged to modify it immediatly after).
    Try something simple like 12345678abcd@test there are no special signs in this password that should cause a break.
    If that works, then you know the problem is Password related, and you just need to make your password complex, but exclude the apostrophe or quotes symbol or * .


    2. Installation not from Administrator account:
    If you are installing the WBRM Utility from an account that is ALSO and administrator, but is not The Administrator, then there is a chance you will hit this message.

    Solution:
    Login as Administrator (literally the actual Administrator account) and install it from that user.
    Just by adding the current user to the administrators group/privileges may not prove to be enough.
Working...
X